Although AliExpress and Wish rule with an iron fist in the market for imports from China, the truth is that Frugoo has been gaining popularity in recent years due to the price of its items, the payment options and the wide range of products. Precisely because it is not so well known in our country, the platform has been questioned on many occasions; A brief search on Google helps us to corroborate this fact. Some of the most frequently asked questions have to do with the security and reliability of Fruugo: is Fruugo reliable? Is Fruugo.co.uk trustworthy? Are there counterfeits at Fruugo? Is Fruugo safe and reliable? We have compiled some technical releases from around the web, as well as customer testimonials, to answer all of these questions.
The character of this article is merely informative. tuexperto.com is only limited to collecting testimonials from users found on third-party pages, so it distances itself from the opinions expressed by them, as well as from the accusations launched at the company regarding its network services and/or the service aftermarket
index of contents
Reasons why Fruugo.co.uk seems legit
Operating since 2006, the UK-based platform has been in dozens of countries around the world for more than a decade, including Spain, India, the Philippines and Portugal. Let's look at some of the reasons why the store looks reliable in 2022.
Supports PayPal as a payment method
Unlike AliExpress, Fruugo supports payment through PayPal, which today is the most secure platform for making purchases over the Internet. This platform acts as an intermediary between the buying and selling parties, so that the payment does not reach its destination until the purchase process is confirmed. In the event that Fruugo does not respond to any type of registered incident, for example, shipping errors, or merchandise in poor condition, PayPal will intercede for us to refund the amount paid for the product.
Complies with the legal withdrawal period
Like any third-party online business, Fruugo complies with the legal withdrawal period required by current European Regulations, which sets a minimum withdrawal period of 14 days for all purchases made by digital means. In this way, we can process the return of any order within the first 14 days from the date of receipt. Of course, the returns must be managed by the seller, since the company does not accept shipments to its central office, as is the case with AliExpress and AliBaba.
Shipments with reasonable terms
Despite being a platform with a high percentage of sellers from China, shipping times seem to be reasonable if we compare them with those of platforms such as AliExpress, in fact, some users claim to have received their orders in 10 days or a little more. Of course, the deadlines are usually extended when certain dates are approaching, such as Christmas, Black Friday or 11/11, also known as Single's Day in China.
International customer service
Although Fruugo does not have a customer service number given its size, the platform boasts of having an international customer service. This system is provided both by email and through the different automated systems that are integrated into the website, which we can access through the order in question or through the Contact and help section that we can find at the bottom, along with the legal information.
Reasons why users criticize Fruugo
It is a fact that Fruugo has a favorable opinion if we resort to certain forums and specialized pages; This does not exempt you from receiving some criticism for the operation of the platform and the policies that are applied to shipping costs, for example.
Returns are not free, the buyer must pay the shipping costs
Although it is true that Fruugo complies with the legal withdrawal period, the page tells us that it is the buyer who must be responsible for the shipping costs involved in returning a package, with the exception of defective, damaged or defective products. disrepair. In this case, it will be the company itself that mediates a solution between the seller and the buyer.
On the other hand, the platform will bear all the expenses if all the products of a specific seller are returned, with the exception of the expenses derived from the urgent shipment, in which case the value of a standard shipment will be reimbursed.
Expenses derived from importation in customs
As is also the case with AliExpress and other similar platforms, the importation of products from China may entail a customs retention for which users must pay an amount that varies depending on the original value. The problem is that this information does not seem to be clearly displayed in the terms of service, as some users argue. Fortunately, Fruugo has a return policy that allows us to obtain a refund of the tax amount upon presentation of the relevant proof of payment.
How to Check if Your Printer Has Run out of Ink. Give us a call if you run out and we will get you taken care of! https://t.co/08bibMoOLc
— ADI Systems Wed Jul 06 20:01:11 +0000 2016
Some products may not be original
Another of the most widespread criticisms in relation to the products sold at Fruugo has to do with the alleged sale of non-original products. Some users point out that certain products sold through the platform (collectible cards, football kits...) seem to be "simple counterfeits". Unfortunately, the website lacks a rating system that allows us to know in advance the quality and authenticity of a product.
Positive and Negative Fruugo Reviews and Opinions in 2022
The most objective way to assess a store is to resort to the shopping experience of its customers. We have compiled several of the most descriptive testimonials that we have been able to find on pages such as Trust Pilot, one of the most reputable opinion platforms on the Internet.
We read in Trust Pilot:
"A real disaster. Advertising ****** in terms of shipping times, I had to do the customs procedures, etc. The worst online sales service I have ever done in my life.”
«The first order I made did not arrive. Apparently due to a problem with the address, but it was impossible for me to contact them, then I ordered two more things and this time very well.»
"Excellent service. They arrived before the promised time to arrive on time for Three Kings Day. All products in perfect condition. thank you."
“The truth is that they are quite attentive and they answer everything! The only problem was that the box arrived somewhat crushed. But otherwise, fine."
“It has arrived in about 10 days. In perfect condition and exactly as requested. The photo is the same as what came to me. Thank you."
«Super satisfied…quality-price, everything according to description. Communication with the Fruugo team has been fast, efficient and with solutions. (I have had some delay in shipping, but it is something logical on these dates, coming from another country).»
“Very happy with the kit. My son is delighted. The fabric is acceptable. The quality-price rate is good."
«I ordered it on December 18 and it arrived on January 5. Pretty fast even with parties involved.»
“The order has arrived very well. The only thing that they put the date when the order comes out but they do not put how long the transport takes. However, I would buy again at Frugo.”
«Fast shipping to be on Christmas dates but it was impossible for me to track the order or know the delivery day.»
"I bought pokemon cards at the price of gold and they were fake."
“No or there is no way to return a product…. I strongly disagree on the quality/price ratio, I want to return the product and they do not give me any facility to return the product. There is no way to get in touch."
«I asked for a toy for Three Kings on December 14th, today, January 17th I still don't know anything and the worst thing is that there is no telephone to inform me, everything by mail and the answers do not solve the problem at all, I wait to see if Can I have my money back."
«There is no way to contact fruugo, I placed an order, it only appears pre-registered in the tracking and it is stranded, it never arrived and I needed it urgently, I will have to buy in another store. Please give me my money back."
“There is no way to contact them by phone. For shipments from outside the EU they do not explain that you have to pay import fees, nor what is the procedure to do so.»
«The order arrived today when it should have arrived on the 7th. And on top of that it arrives broken. And to manage a return I have to pay the expenses myself.”
«I made an order for a toy for Kings and it put in the offer that the shipment was in 2-3 days, but the surprise is that in that time it came from China! of course it did not arrive for Reyes. The second surprise is that when the shipment arrived they charged us 8.53 euros, so it would have been cheaper to buy it in any store.”
"Good service, it arrived in perfect condition and at all times I received notifications of the process of my package until delivery, I would buy again without any doubt."
«On December 28 I placed an order through this page because when I looked at it and went to pay it, it indicated a 24-48 hour delivery. Once I paid, I received an email confirming that the delivery would be delayed until January 7. I wanted the article for kings and to this day I still haven't received anything. I communicate with the seller since the tracking number is wrong and it does not let me locate my package and the only thing that tells me that it will arrive for sure but that it is late.»
“Although I was unable to enjoy the items I ordered because the delivery company destroyed them, Frugo attended to my claim for the time being and returned my money. So I think it is a competent and attentive company with its customers.»
“I have bought two soccer kits as a child. Good quality. Fast delivery. At a good price.”
"Everything very good, but they don't have a customer service phone number and it arrived very late."
Receive our news
From Monday to Friday we send a newsletter with the headlines of the day to +4,000 subscribers
I will never give away, trade or sell your email address. You can unsubscribe at any time.