Be careful to prevent problems
A delicate moment is when the user considers changing companies. If you want to keep the same telephone number, you want to do a portability and that is a moment in which problems often arise, because you have to register with another operator, and sometimes there are those who can stay halfway.
Only if you expressly request it
The first thing you must be clear about is that only you decide the change.
What to do if you have been ported without request?
If you or someone close to you is caught in a port that you did not request:
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The process will be long, but if you have not requested the portability, they will let you return to your old company without charging you penalties.
How to port seamlessly
1. Make sure you don't have permanence. And if you had, assess whether it is worth paying the pending penalty. Remember that the penalty must be proportional to the unfulfilled stay time.
2. When you request portability, detail what you want to transfer to the new company: if it's just the phone or, if you contracted a telecommunications package, make sure of the services included in the package and indicate if you really want to port all of them.
3. If you only carry some services, ask the old company to send you a new contract that only includes what you keep.
Even if you do the porting online or by phone, ask the new operator to send you the contract in writing, they are obliged to deliver it to you. Check that the contract includes the agreed conditions.
Make sure you have "ported" the services
Once you are enjoying service with the new company, contact the old company and check if all services have been successfully deregistered. Some, such as fiber or television, which do not depend on the ported number, may have remained active.
Remember that you can change your mind
If you have contracted with the new operator by phone or online, you have a period of 14 days from the conclusion of the contract to withdraw, and you may want to do so if the old company makes you a good counter offer. Do not accept that any penalty be applied to you for exercising the right of withdrawal; There is a court that has considered charging a fee for having installed the means to enjoy the service (router, etc.) as a penalty, if the consumer had backtracked on time and had not started to provide the service.
Check the invoice
The company you are leaving should only charge you for the proportional part of the last month you were a customer: the last invoice should be adjusted based on the days since the beginning of the period billing until portability becomes effective. If they charge you the full monthly payment or if they charge you something that you consider improper, call the operator immediately to try to solve it.