Remember: for Mobility procedures you do not need intermediaries
Appointment Scheduling System
Registration for scheduling.
1. VIRTUAL PROCESS: Go to the website of the District Secretary of Mobility and click on Virtual Procedure for Yard Exit.
There are nine (9) infractions enabled on the Yard Exit platform: B01, C14, D02, D03, D04, D05, D06, D07 and H02 .
To take into account:
a. In the case of private cars, it only applies to infractions B01, C14, D02 and H02.
b. In the case of motorcycles, the nine (9) infractions enabled on the platform apply.
2. PRESENTIAL PROCESS:
In case of an infraction other than those mentioned above, an appointment must be scheduled to carry out the procedure in person, following these steps:
- Enter the website of the District Mobility Secretariat and click on Virtual Scheduling and register.
- Scheduling through the Contact Center (601) 3649400 option 2 or through Line 195 option 4.
To carry out the delivery process of the immobilized vehicle, the owner, offender or authorized owner with duly authenticated power of attorney, must attend the Mobility Service Center with the required documents prior to scheduling.
To carry out the process of delivery of the immobilized vehicle, the owner, offender or authorized owner with duly authenticated power of attorney, must attend the Mobility Services Center prior to scheduling.
If you present any of the following signs or symptoms such as fever, cough, runny nose and general malaise, we ask you to refrain from attending your appointment. Follow medical recommendations and avoid attending crowded spaces.
NAME | CHARACTERISTIC | OBSERVATION |
Citizenship card Immigration ID or valid Passport | Document required from the owner, offender and/or authorized owner. Document required for foreigners, who do not have a foreigner's identity card. | For authorized minors, you must present the identity card or Civil Birth Registry. In addition, the minor may or may not appear with her legal representative proving the relationship with the civil birth registry or executor resolution (for minors only at the Calle 13 Mobility Services Center). In the event that the person does not present the identity document, the requirement will be fulfilled with the display of proof of the document in process, issued by the National Registry of Civil Status. In the event that it is verified that the final document is ready for delivery, it will be required to carry out the procedure. |
| traffic license | Document required for the owner, offender and/or authorized owner. | Original and that it is the last one registered in the RUNT. |
| Driving license | Document required from the owner, offender and/or authorized owner to remove the immobilized vehicle and with the corresponding category to mobilize it. This must be valid and in accordance with the category and the vehicle to be withdrawn. | In the event of infractions that give rise to the suspension or cancellation of the driving license, the issuance of the respective administrative act will be verified. In such a case, the Citizen must appear with an authorized driver with a valid driver's license to pick up the vehicle. However, if there is no preventive retention on the road, the presentation of the same will be required to carry out the procedure. |
| General power | Only for general attorneys | You must present the public deed, required only for general attorneys, together with the note of validity issued by the respective notary. |
| Authorization to exit patios to a third party | It must be done with personal presentation before a notary by the owner of the vehicle. |
- In the event that you are outside the country, the procedure will be carried out before the consulate of the place where you are. - In the case of Leasing, it will be granted by the legal representative of the entity that owns the vehicle. Applies in case the owner cannot be present for the pick-up, authorization and delivery of the vehicle. The document must contain the identification of the vehicle, the principal, and the authorized person, in addition to being addressed to the District Mobility Secretariat. |
| Certificate of existence and legal representation | Issued by the Chamber of Commerce or the entity to which it is registered. Required for a legal entity that intends to demonstrate the quality of such and with a validity of no more than three months. | |
| ADDITIONAL FOR PUBLIC SERVICE | ||
| contract extract | Document required for special service vehicles, passenger transport (school and tourism), which must meet the requirements of the current standard for the time of authorization and delivery of the vehicle or authorization from the Superintendency of Ports and Transportation. | |
| Control card | Document required for taxi-type vehicles, and that the offender must possess. If it is picked up by an authorized person, you must present the control card of the same vehicle. The document must be valid. | |
| OTHER CASES | ||
| Vehicle Assignment Resolution | Applies to official service vehicles, and that were immobilized for infraction C-02. | They must have the letterhead of the official entity that owns the vehicle. |
| Appointment Resolution | Applies to official service vehicles, and that were immobilized for infraction C-02. They must have the letterhead of the official entity that owns the vehicle. | Requires the personal presentation of the head of transport. |
| Order of exit from patios by the Prosecutor's Office | Document required when the vehicle was immobilized on the occasion of a summons order and was involved in a traffic accident. This will be issued by the Prosecutor's Office that has knowledge of the fact. | In the event that the immobilization is only due to a traffic accident, there will be no place to hold a hearing for the delivery of the vehicle, before the traffic authority in the area of the Mobility Services Center. |
| Payment of the fine imposed by virtue of the subpoena | Applies to immobilization of motorcycles whose drivers have incurred in violations D03, D04, D05, D06 and D07. | - Exception: In the event that the driver decides to challenge the subpoena order, the delivery will not be made until the imposition of the fine is decided on in the terms of article 135 and 136 of the CNT |
| Judicial authority | The documents of the competent Judicial Authority must be presented in original. |
1. Correct the traffic and transportation infraction that generated the immobilization, as the case may be. Make scheduling through the page of the District Mobility Secretariat in Virtual Scheduling or virtual procedure through the Entity's page by clicking on "Virtual Procedure for Yard Exit", gathering the original documents as appropriate and comply with the required conditions .3. Request the exit order for the immobilized vehicle at the Calle 13 Mobility Services Center located at Calle 13 # 37-35 or Paloquemao located at Cra 28 A # 17 A 20.4. Settlement of the value for parking lots and tow trucks at the Calle 13 or Paloquemao Mobility Services Center where you are carrying out the procedure, or on the website: https://cmovilgyp.com/wliquidacion/ if your vehicle was immobilized after 1 April 2019 and once the vehicle delivery order has been generated.5. Payment of parking lots and cranes:
- Payment in cash, at the following points:
- Collection with debit and credit cards from the MasterCard and Visa franchises at the Mobility Services Center.
- Electronic payment, through the PSE button on the website of the District Mobility Secretariat. https://cmovilgyp.com/wliquidacion/
➢ Surtimax
➢ Super Inter
➢ Cover
➢ Success Group
6. Withdrawal of vehicles:
Important: Citizens will be able to withdraw the vehicle from the Authorized Parking Lot No. 1 during the 24 hours of the day in which the exit order issued by the Transit Authority was authorized. For the removal of the vehicle in yards, it must be done by the same person who made the request for the delivery order of the immobilized vehicle, and who was authorized in the vehicle delivery certificate.