If you change your phone number you must link the new phone number if you have apps such as Zelle, Venmo and cash app, to prevent the money being transferred from falling into the wrong hands. The same applies to bank accounts and credit cards. By: Univision, 19 Feb 2021-11: 03 AM ESTReactionasharing loading video...
Thanks to technology today it is very easy to send money through apps like Zelle, Venmo and cash app, and many users associate their accounts with their cell phone numbers. But, for this reason, some users have reported that they have lost money, when they change the number.
This is the case of Emilio Iglesias, a Miami resident who uses the Zelle app to transfer money from one account to the other. However, the last time he did, his money ended up in someone else's hands, because when he switched his phone number for a new one, he didn't link it to his Zelle account.
"that number that is now mine was linked to someone else's bank account, when I make the transfer through that new number, Zelle gives my money to that account that is not mine," Iglesias said.
The money reached the previous owner of Emilio's new phone number, as phone companies tend to reallocate the numbers, time after cancelling a line.
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4:29"my advice is that before you let that number go, go to all those apps and delete it and leave it blank or trade it for the new one," said Hiram del Amo, a cyber security expert.
The board applies to bank accounts, credit cards and everything else that is linked to your phone number. As soon as you change it remember to update your information.
The expert also points out that another option to consider is to link all your accounts to your email, as it hardly ever changes.
In the end, the person never returned the money to Emilio Iglesias, and since it was his mistake and not a case of fraud, the bank did not take responsibility either.
News 23 asked several phone companies how long to reassign a phone number to another person. Verizon was the only one who responded and said they wait at least 50 days.
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