The training department of the Tucumán Turismo entity implements a provincial program aimed at unifying lines of work and enhancing the quality of public service.
With the aim of improving the experience of tourists who go to the Tucumán Tourist Information Offices (ILO), the Tucumán Tourism Training Department (ETT) initiated a provincial program that seeks to unify the work criteria to improve careof visitors and overcome the quality standards achieved over time.
After four months of face -to -face and virtual meetings, the process will culminate with the publication of a manual that will contain the guidelines that the informants responsible for receiving and advising those who travel our province and their attractions.
“This program points to the satisfaction of tourists and the efficiency of our work;The quality in the service is key in tourism, ”explained in this regard the director of Tourism Communication and Promotion of ETT, Josefina Domínguez, who said that“ it is a work that will later be shared with the information offices of the municipalities ofthe province".
Ana Laura Vásquez, head of the Training Department, added that the objective is to “implement an operational manual that will subsequently serve any employee who joins to know, from the outset, how to perform each of their work and what tasks compete withthis specific area of the institution ".
The head of reports of the entity, Catalina Colombres, said that "the manual is broad and addresses in detail how to act and also how not to act in each situation that may arise in our work"."We are eager to finish and invite the offices of the Interior to join and also provide excellent attention to tourists," he said.
In the first stage, the program was developed in three tourist information offices of the agency: those located on September 24th Street 484, in front of Plaza Independencia, at the Tucumán San Miguel Tucumán Bus Terminal, and in the Tourist ComplexPuerto Argentino, on the Cadillal.Soon it will also be implemented in the new office that will be installed in San Javier, when the integral revaluation of the Blessing Christ's environment is inaugurated.
“We seek to optimize the times and work, have a guide that indicates the expected behavior and that the attention must always be the same, a quality service.For this the road is training, since quality is a consequence of continuous improvement.It is the beginning of a long way to strengthen our report office and then reproduce the model in the rest of the province, ”concluded Vásquez.